Contact
Questions, a problem with your account, a report, or a request to delete your data — all of it reaches us at the same address.
Response time
We usually reply within two or three days. Please write once and wait — a second message starts a new thread and takes longer.
What to include
Your account name, and what happened in your own words. A screenshot helps if something looks wrong.
Never send your password
We will never ask for your password, and you should never put it in an email. Nobody at Yaran needs it to help you.
Deleting your account
The quickest way is in the app: Settings, then Delete account at the bottom. It takes effect straight away and cannot be undone. If you can no longer sign in, email us from the address on your account, or give us the account name if you signed up by phone, and ask for deletion. We will confirm before anything is removed.